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IP Communications Tailored for the Travel Industry
Top Four Travel Client Benefits:
1. Travel Industry - Smoothstone Intelligent CallControl Center (ICC)
- Web portal-based and built specifically for the Travel Industry
- Enables call management across multiple locations
- GDS skills-based routing
- Overflow queues to emergency service providers
- Movement of specific agents among queues, based on
availability, regardless of physical locations
- Displays call queue status and historical statistics, including:
- Type of call waiting and wait time
- Call volumes
- Talk times
- Abandonment rates
2. Integrated Support of Remote Agents
- Remote/home-based agents connect into the same secure and robust network
- They have access to all ICC functionality, applications and phone services, as if they were
on-site
3. Unsurpassed Business Continuity and Disaster Recovery
- Outages based on weather, power interruptions or other causes are automatically accommodated with predefined back-up call routing, feature control and call queuing
- Calls can be rerouted automatically to other locations
- Calls can also be rerouted to any PSTN or IP destination, including cell phones, home phones,
PC-based soft
phones or directly to voicemail (which then can be delivered as email attachments)
- No call ever gets a busy signal
4. Toll-Free Connections to Other Smoothstone Clients within the Travel Industry
- Through their private connections to the same nationwide, private, IP over MPLS network, all Smoothstone clients can communicate with each other, toll-free (data, voice and video)
- Integrate or share reservation and transaction applications
- Contract with each other to handle after hours/emergency services and overflow calls
Outstanding Service, Existing Equipment Integration, Easy Scalability and Lowest TCO
Outstanding "End-to-End" Service, Training and Support
- End-to-End Installations -- Smoothstone designs, provisions and installs its solutions, including porting numbers, provisioning circuits and connecting phones
- User Training -- Smoothstone provides on site and remote training, as well as simple, leave behind guides
- 24/7 Help Desk Support -- Smoothstone continuously monitors its clients' entire communications infrastructures plus all users can dial 5150 from any Smoothstone phone to reach a Cisco-certified engineer
Effortless Integrations to Existing Phone Equipment and Networks
- No need to change existing phone equipment or retrain employees, if current equipment has
remaining usefulness
- Smoothstone can trunk IP carrier services to on site PBXs -- whose features and functions are retained -- and then migrate locations to full IP solutions as needs evolve
- No disruption in service during installation
Easy Scalability and Moves/Adds/Changes
- Immediate scalability -- Smoothstone ships new phones, clients plug them into their LANs, the phones powers up and then are available for immediate use
- No M/A/C charges -- Moves are as simple as unplugging a phone from one LAN connection and into another
- Unlimited dial tone, no busy signals -- circuits are clear channel connections, not traditional channelized T1s or PRIs -- which enables unlimited simultaneous calls
Lowest Total Cost of Ownership
- Up-front capital minimized -- roughly half of the up-front cost of a typical VoIP solution is eliminated, through not needing to purchase on site PBXs, local media gateways or separate voicemail systems
- Lower monthly carrier costs -- separate local, long distance, Internet access and wide are network circuits are replaced with one converged network connection from Smoothstone
- Toll-free, intra-company calls -- calls between all company locations, no matter where they are, are toll-free, as are calls to other Smoothstone travel industry clients
- IT management time savings -- Smoothstone manages and services it all -- and handles all user support and training -- freeing up expensive client IT resources to focus on business-specific issues
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